I mean, sure, you are right that some people are probably depending on their zipcar, and would prefer to keep getting charged (and have it go to collections) than to have the account canceled. We give them a full refund if they cancel reasonably soon after the renewal.Īt the very least, it seems like it should be an option. We successfully charge them, and then they cancel. We've found in fact that a lot of people who have stopped using our service forget that they are on automatic billing. Enough of the later and the banks get annoyed. Quickly cancel their account, but after one of our re-billing attempts had gone through, in which case they would also demand a refund (if we are lucky) or would complain to their credit card company and we'd end up with a chargeback. If someone failed to re-bill and we threatened to send them to collections, most of our customers would react to such a threat in one of two ways.Ģ. I work at a company that offers a subscription service. How about threatening to send it to a collections agency? Was that a great way to go too? > Your credit card failed processing and Zipcar kept your service up and prompted you to update the card. it seems best to be explicit when you want to cancel your account. With critical accounts like your car, apartment, cell phone. "I forgot to update my card and zipcar cancelled my account, leaving me stranded when I really needed a car!!" If they had simply cancelled your account, I could imagine this blog post going the other way. Your credit card failed processing and Zipcar kept your service up and prompted you to update the card. That would be much less work than having to update your credit card number everywhere you do want to renew a service. It seems so much smarter to just check your credit card statement each month. The author's trick to "lose" your card to prevent auto billing is inviting issues like this. Think of this way: what if you could simply stop paying rent when you want to move out of an apartment? Or you just stopped paying your cell phone bill when you want to cancel it? What if you forgot to pay your health care premium and you lost your health insurance?Ĭlearly these aren't acceptable ways to break out of a contract. Failing to pay the fee doesn't automatically break that contract. You entered a contract with Zipcar where you pay them an annual fee for their services.
0 Comments
Leave a Reply. |